Shipping policy

We're committed to getting your order to you as soon as possible. Here's what you can expect once you've placed your order with us:

We do not process shipments on weekends or holidays. If we experience a high volume of orders, there might be slight delays in delivery. In such cases, we will send you an email reminder. Please allow a few extra days, especially if there are adverse weather conditions affecting deliveries. If you haven't received an update on your shipment within approximately 3 business days, please contact us at support@plaud.ai, and we'll assist you promptly.

We offer worldwide shipping, including the following countries. (Note: We also do not ship to P.O. Boxes, APO/FPO/DPO addresses.):

Shippable countries list
Algeria	Angola	Anguilla	Antigua & Barbuda	Argentina
Armenia	Aruba	Bangladesh	Barbados	Belize
Benin	Bermuda	Bhutan	Bolivia	Botswana
Burkina Faso	Burundi	Cayman Islands	Chad	Chile
Colombia	Cook Islands	Costa Rica	Curaçao	Côte d'Ivoire
Djibouti	Dominica	Dominican Republic	Ecuador	El Salvador
Equatorial Guinea	Eritrea	Fiji	French Guiana	French Polynesia
Gabon	Gambia	Georgia	Ghana	Guadeloupe
Guatemala	Guinea	Guinea-Bissau	Guyana	Haiti
Kazakhstan	Kenya	Kyrgyzstan	Lesotho	Liberia
Madagascar	Malawi	Martinique	Mauritania	Mauritius
Mexico	Mongolia	Morocco	Mozambique	Namibia
Nauru	New Caledonia	Niger	Nigeria	Pakistan
Panama	Peru	Réunion	Republic of Cameroon	Rwanda
Saint Kitts and Nevis	Senegal	Seychelles	Sierra Leone	Sri Lanka
Suriname	Tajikistan	Tanzania, United Republic Of	Togo	Trinidad and Tobago
Tunisia	Turkmenistan	Uganda	Uruguay	Uzbekistan
Zambia	Zimbabwe

Countries or regions not listed in the above shipping table are currently not supported due to local or state regulations or address types that cannot be serviced by certain carriers.

We offer free shipping to most regions.

For some remote or special regions, an additional shipping fee may apply due to higher logistics costs. The final shipping cost will always be shown at checkout before payment.

Thank you for your understanding.

All international orders are shipped on a Delivered At Place (DAP) basis. This means that Plaud AI does not collect or pay import duties, customs fees, or local taxes (such as IVA, VAT or GST) on behalf of customers.

Customers are responsible for any applicable import duties, taxes, or customs charges required by their destination country. In many cases, shipments under a certain value may not incur additional charges, but this depends on local regulations.

To track your order, log in to https://global.plaud.ai/ using the email address you provided during your purchase, and click on "Orders" to check the status. If you need further assistance, please reach out to us at support@plaud.ai. Our customer service team aims to respond within one business day.